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Located in PENNSYLVANIA |
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Updated 5/12/20OXFORD AREA SENIOR CENTER
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ROVER Community Transportation
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COVID-19 ANNOUNCEMENTSUpdate 5/12/20Thanks to Chester County officials, hours for rides in the mornings to grocery stores, doctor’s appointments and pharmacies have been extended, and available on Saturday mornings too! There is a limit of 3 seniors on a bus at one time! There is no additional cost!
Update 3/31/20Just to remind you that Rover continues to run grocery, pharmacy and medical trips if you need transportation. They have expanded hours (pickups as early as 5:00am for 6:00am arrival at a participating grocery store) and eliminating the increased Same Day Ride fees.
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To read the Rover Gazette, Click on the Month below |
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| 2016 Newsletters | 2015 Newsletters | 2014 Newsletters |
| August 2016 | April 2015 | October 2014 |
| May 2016 | February 2015 | August 2014 |
| July 2014 | ||
| May 2014 | ||
| April 2014 | ||
| January 2014 | ||
Rover's No-Show Policy Being Enforced |
As we continue to seek ways to improve our service and scrutinize the issues, we identified an ongoing problem which is actually brought on by a small group of passengers. When a passenger phones in a last-minute cancellation (usually when the driver pulls into the driveway), or is not at his or her pick up point, or simply decides not to go, they become a NO-SHOW. No-shows and last-minute cancellations cause delays in service and adversely affect many of our passengers who want to ride. Perhaps you have been on one of our buses when this happens.
We are currently enforcing our long-established NO-SHOW Policy as outlined below:
A NO-SHOW is defined as any scheduled trip that is not taken or not cancelled within the required time frame. You must cancel your ride no later than two (2) hours prior to your scheduled pick-up time otherwise you will be considered a NO-SHOW. Cancellations may be called in as early as 6:00AM Monday through Friday at any of our reservation numbers. A passenger is considered a NO-SHOW in the following situations:
- The passenger does not call ROVER to cancel his/her ride at least 2 hours prior to pick-up time.
- The passenger is not present at the designated pick-up site when the driver arrives.
- The passenger does not choose to accept the ride when the driver arrives.
A passenger who accumulates three (3) no-shows within a thirty (30) day period may be suspended from the transportation program for up to thirty (30) days. If the passenger has accumulated three (3) or more no-shows during any 30-day period a letter of notification will be mailed.
We would like to remind you that when scheduling a ride, it is your responsibility to carefully listen to and confirm the information read back to you by our customer service representative. Once the rides have been scheduled, the customer service representative will repeat the day, date, time and address information discussed - please listen carefully - we will not be responsible for errors once the phone call has ended. Please call us at 484-696-3854 with any questions or concerns about our No-Show Policy.
Date of Reminder: 12/1/12
ATTENTION ALL ROVER RIDERS
October 2011 Announcement
Effective November 1, 2011
The Department of Aging will sponsor rides to any senior center within 20 miles of a senior's residence, to any grocery store and pharmacy within 10 miles of a senior's residence. This distance should allow seniors to shop at the larger stores and pharmacies.
These changes are listed below. If you use Rover for
one of the trips that have been eliminated, it will now cost you
more. You can get the new rate by calling Rover at (610) 594-3911.
| Department of Aging
Sponsored Trips |
Changes as of 11/1/11 |
Medical Appointments |
Unchanged |
Adult Day Centers |
AAA Consumers only |
Adult Day Centers |
3 days VA sponsored depending on total household income |
Senior Centers |
Within 20 miles of rider's residence |
Department of Aging |
Unchanged |
Voting |
Unchanged |
Department of Aging Sponsored Events |
Unchanged |
Employment |
Eliminated |
Church |
Eliminated |
Nursing Facility Visits |
For family members |
Volunteering |
Eliminated |
Groceries & Pharmacy |
Within 10 miles of rider's residence between 10am - 2pm |
Dear Members and Family,
Chester County Rover (Paratransit) plays an important part in the lives of some of our participants.
The procedure for scheduling Rover (Paratransit) transportation to and from the Center is listed below:
The Center will automatically arrange Rover (Paratransit) transportation for everyone who puts a checkmark or a "T" in front of his/her name in the Rover column on the daily lunch sign-up sheets. Otherwise, you must call the Center at least two days in advance before 10 AM to arrange for Rover (Paratransit) transportation. Telephone numbers and times are listed below:
(610) 932-5244 - Weekdays from 8:30 am to 3 pm
After hours and weekends leave a message with your name, phone number and day you need transportation.
Changes/Cancellations
In case of an emergency, please contact the Center, at the telephone numbers listed above, as soon as possible.
If you are not picked up
Call the Center (610-932-5244) so we can verify that you were scheduled for pick up. We will contact Rover (Paratransit).
With the scheduling and transporting the volume of people that Rover (Paratransit) does on a daily basis, mix-ups will inevitably occur. We sincerely hope that the above stated procedures will allow for smooth arrangements for all of our Rover (Paratransit) riders.
To sign up to use Rover (Paratransit)
Please see Peggy or one of the staff to fill out the appropriate registration form.
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The Oxford Senior Center is a member agency of the |
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