Located in PENNSYLVANIA
 

ROVER Community Transportation
Chester County's Paratransit System

484-696-3854

 

 

 

 

 

 

Rover and Rainbow Cab are now one company. Please click here to read more.

National statistics show that seniors citizens who spend time socializing at their local senior center do not experience
feelings of depression as those who stay home alone with very little contact with people their own age. Take a ride on
Rover (the Chester County Senior Bus Service) and visit our Center.

Please read this article on USA Today's site titled
"Programs aim to keep elderly from being isolated after their driving days end"

Click here to read the July 2014 Rover Gazette

Click here to read the May 2014 Rover Gazette

Click here to read the April 2014 Rover Gazette

Click here to read the January 2014 Rover Gazette


Rover's No-Show Policy Being Enforced

As we continue to seek ways to improve our service and scrutinize the issues, we identified an ongoing problem which is actually brought on by a small group of passengers. When a passenger phones in a last-minute cancellation (usually when the driver pulls into the driveway), or is not at his or her pick up point, or simply decides not to go, they become a NO-SHOW. No-shows and last-minute cancellations cause delays in service and adversely affect many of our passengers who want to ride. Perhaps you have been on one of our buses when this happens.

We are currently enforcing our long-established NO-SHOW Policy as outlined below:
A NO-SHOW is defined as any scheduled trip that is not taken or not cancelled within the required time frame. You must cancel your ride no later than two (2) hours prior to your scheduled pick-up time otherwise you will be considered a NO-SHOW. Cancellations may be called in as early as 6:00AM Monday through Friday at any of our reservation numbers. A passenger is considered a NO-SHOW in the following situations:

  • The passenger does not call ROVER to cancel his/her ride at least 2 hours prior to pick-up time.
  • The passenger is not present at the designated pick-up site when the driver arrives.
  • The passenger does not choose to accept the ride when the driver arrives.

A passenger who accumulates three (3) no-shows within a thirty (30) day period may be suspended from the transportation program for up to thirty (30) days. If the passenger has accumulated three (3) or more no-shows during any 30-day period a letter of notification will be mailed.

We would like to remind you that when scheduling a ride, it is your responsibility to carefully listen to and confirm the information read back to you by our customer service representative. Once the rides have been scheduled, the customer service representative will repeat the day, date, time and address information discussed - please listen carefully - we will not be responsible for errors once the phone call has ended. Please call us at 484-696-3854 with any questions or concerns about our No-Show Policy.

Date of Reminder: 12/1/12


ATTENTION ALL ROVER RIDERS

October 2011 Announcement

Effective November 1, 2011

The Department of Aging will sponsor rides to any senior center within 20 miles of a senior's residence, to any grocery store and pharmacy within 10 miles of a senior's residence. This distance should allow seniors to shop at the larger stores and pharmacies.

These changes are listed below. If you use Rover for one of the trips that have been eliminated, it will now cost you more. You can get the new rate by calling Rover at (610) 594-3911.

Department of Aging Sponsored Trips
Changes as of 11/1/11
Medical Appointments
Unchanged
Adult Day Centers
AAA Consumers only
Adult Day Centers
3 days VA sponsored depending on
total household income
Senior Centers
Within 20 miles of rider's residence
Department of Aging
Unchanged
Voting
Unchanged
Department of Aging Sponsored Events
Unchanged
Employment
Eliminated
Church
Eliminated
Nursing Facility Visits
For family members
Volunteering
Eliminated
Groceries & Pharmacy
Within 10 miles of rider's residence
between 10am - 2pm

 


Dear Members and Family,

Chester County Rover (Paratransit) plays an important part in the lives of some of our participants.

The procedure for scheduling Rover (Paratransit) transportation to and from the Center is listed below:

The Center will automatically arrange Rover (Paratransit) transportation for everyone who puts a checkmark or a "T" in front of his/her name in the Rover column on the daily lunch sign-up sheets. Otherwise, you must call the Center at least two days in advance before 10 AM to arrange for Rover (Paratransit) transportation. Telephone numbers and times are listed below:

(610) 932-5244 - Weekdays from 8:30 am to 3 pm
After hours and weekends leave a message with your name, phone number and day you need transportation.

Changes/Cancellations

In case of an emergency, please contact the Center, at the telephone numbers listed above, as soon as possible.

If you are not picked up

Call the Center (610-932-5244) so we can verify that you were scheduled for pick up. We will contact Rover (Paratransit).

With the scheduling and transporting the volume of people that Rover (Paratransit) does on a daily basis, mix-ups will inevitably occur. We sincerely hope that the above stated procedures will allow for smooth arrangements for all of our Rover (Paratransit) riders.

To sign up to use Rover (Paratransit)

Please see Peggy or one of the staff to fill out the appropriate registration form.

 

Home | About Us | Activities | News | Services | Meal Time | Resources | Photos

Comments or Questions about the web site? Contact the